Returns & Exchanges
100% Satisfaction Guarantee
Our memorial products are designed and made with decades of expertise and masterful craftsmanship. We believe in our products and want to ensure that all of ours customers are happy. If you’re unhappy in any way, please let us know and we’ll work to resolve it as soon as possible.
30-Day No-Hassle Returns
30-day no-hassle returns, refunds and exchanges! If you receive your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted:
- We cannot accept any items that have been where ashes (or any other substance) have been inserted in them already. Please use or wear your item first (without ashes)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- The refund claim is issued after 30 days from placing the order
- Gift cards are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact us and we will send you a mailing address to mail your product to.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should use a trackable shipping service or purchasing shipping insurance. As we cannot be held responsible if the shipping provider loses the item.