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General
How to choose my size?
We provide detailed sizing charts on each product pages. Click on "Size Chart" to reveal a size guide and determine your recommended size.
Do you offer wide-size or half-size shoes?
At this time we do not offer special wide sizing options for shoes.
The only half size shoe we offer is women’s size 7.5 however we do not offer any other half-sizes.
What are they made of?
We make sure that we use premium materials to provide you the best experience possible. We used lightweight construction with breathable mesh fabric, lace-up closure and high quality EVA sole for traction and exceptional durability for our sneakers.
We stand by the quality of our products. If there are any probkens with the quality of the shoe construction then we will provide a no-hassle refund.
Are all designs available to different Zodiacs?
Yes! We can make the same art concept to all zodiac signs. Just add a comment in the customize options and we can change it for you.
Will my finished canvas look like the image on my computer screen?
Every device screen displays images differently. Unless you have a profiled monitor, it may not display accurate colors. Because of this reason, it may differ from what the final printed product looks like.
I want to ship the item to a different address than my billing address. How can I do that?
You can specify a different shipping address and billing address by selecting the “Use a different billing address” checkbox on the checkout page. This opens up an option for you to enter separate details.
Shipping
Is COVID-19 effecting shipping times?
Not really! Our operations are running smoothly and delivery within the USA typically takes 3-5 days.
How much is shipping?
Shipping costs and details are on our shipping page.
What are your shipping and processing times?
Orders are processed within 1 business day provided that the payment is cleared. Shipping takes on average 3-5 days.
Products are sent by various carriers depending on the destination. All shipments are tracked.
International Shipping
We accept orders from around the world. Delivery times vary depending on where the order is going.
In some instances, the delivery may take longer than the above described standard shipping times. Most of these delays are due to the international customs processing that we cannot control. If your order takes too long to arrive, please contact us immediately and we will help you to solve this problem.
Where can I find my tracking number?
When your order is shipped, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven’t received one, please contact us and we’ll get this over to you swiftly.
Where do you ship from?
We ship from the USA
My order still hasn't arrived. Where is it?
We provide a tracking number for all orders once they are processed, so you can track where it is.
In some instances, the delivery may take longer than the above described standard shipping times. Most of these delays are due to the international customs processing that we cannot control. If your order takes too long to arrive, please contact us immediately and we will help you to solve this problem.
What countries do you ship to?
We ship to all countries around the world with modern postal systems.
Will there be duties/taxes on my package?
If you're in the USA, orders are shipped locally, so there are no import/duty fees.
International customers rarely receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control. We cannot accept liability for these charges.
Will my items all arrive in the same package?
Where possible, orders are packaged and sent together. If we're having stock issues with an item in your order, we may send that item out separately/later to avoid further delays.
Payment
What are my payment options?
We accept all major credit card payments via some of the most trusted online payment processors: Paypal & Stripe.
Is my payment information safe?
Yes, it is secure! Neo Zodiac do NOT store any credit card information. All payment information is encrypted and processed through our payment processor, Stripe and Paypal, the most reputable online payment solutions on the Web.
The only information we keep is your name, e-mail address, telephone number, address, and order details for the purposes of fulfilling your order.
What currency are payments made in?
Our base website currency is US Dollars (USD). However, we use a currency converter for other countries, and where those currencies are selected the checkout is completed in those currencies. They will appear on your credit card statement in the currency specified at checkout.
I want to cancel my order. What should I do?
Don't worry if you've changed your mind after you're placed your order. As long as we haven't processed your order, we can provide an immediate refund.
Please just contact us as soon as possible.
What happens if I have to change my order?
Don't worry if you've changed your mind after you're placed your order. As long as we haven't processed your order, we can update your order are required.
Please just contact us as soon as possible.
Returns
What is your returns policy?
If you receive your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund.
Please view our full returns and exchange policy here.
Do you accept exchanges?
If you receive your item and aren’t completely happy with it then please just send us an email along with your order ID number and information about the product you’d like to exchange or refund.
I've received damaged or incorrect products
Please let us know as soon as possible so we can sort this out. We have a satisfaction guarantee. So whether it's our fault or the courier's fault we'll work to sort this out.